Your Privacy on 3patti Blue — What We Collect and Why

1 Introduction

This Privacy Policy applies to all services provided by 3patti blue, including the website at 3pattiblue.vu, the mobile platform, all games, sports betting features, payment processing and customer support communications.

When you register an account, make a deposit in PKR, place a bet on cricket or PSL, spin a slot, or contact our support team, you are interacting with the Platform and some form of data is generated as a result. This policy explains how that data is handled — in straightforward language, without legal jargon where it can be avoided.

By using 3patti blue you agree to the collection and use of your information as described in this policy. This policy should be read alongside our Terms and Conditions and Responsible Gaming page.

If you have questions about anything in this policy, you can reach us at support@3pattiblue.vu before or after registering. We are happy to explain anything in more detail.

2 Data We Collect

We collect data in two ways: information you give us directly, and information that is generated automatically when you use the Platform.

Information you provide directly

• Registration details: Your name, mobile number and any other fields completed during account setup.
• Verification documents: Identity documents submitted as part of the account verification process, such as a national identity card or other acceptable proof of identity.
• Payment details: Your JazzCash account number, Easypaisa number, bank account details or other payment method information used to deposit or withdraw in PKR.
• Support communications: Messages, queries and complaints sent to our support team via email or live chat.
• Preferences: Settings and preferences you configure within your account, such as deposit limits and notification preferences.

Information collected automatically

• Device and browser data: Information about the device you use to access the Platform, including device type, operating system version, browser type and screen resolution.
• IP address: Your internet protocol address, which helps us understand your approximate location and detect unusual activity.
• Session data: Pages visited, time spent on the Platform, games played, bets placed and navigation paths through the site.
• Transaction logs: A record of all deposits, withdrawals, bets, game rounds and bonus claims associated with your account.
• Cookies and similar technologies: Small data files stored on your device. See Section 5 for full details.

3 How We Use Your Data

Every piece of data we collect has a specific purpose. The table below summarises the main uses.

We do not use your data to make fully automated decisions that have significant legal or financial effects on you without human review. If you receive an account restriction, a real person reviews the case before any permanent action is taken.

4 Payment Information

All deposits and withdrawals on 3patti blue are processed in PKR. We support JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards and mobile wallets. When you add a payment method, the relevant details are stored securely to enable future transactions.

Payment processing is handled through trusted payment service providers. These providers operate under their own security and privacy standards. We only share the minimum payment data necessary to complete your transaction — we do not pass full card or wallet credentials to parties beyond the processing provider.

Your payment method is linked to your account for the purpose of deposits and withdrawals. We require that the payment method belongs to you personally, which is why we verify your identity. This protects you as much as it protects the integrity of the Platform.

5 Cookies & Tracking Technologies

3patti blue uses cookies and similar technologies to make the Platform work properly and to improve your experience. Here is a plain explanation of what we use and why.

Essential cookies

These are required for the Platform to function. They keep you logged in during a session, remember your language and settings, and maintain the security of your connection. You cannot opt out of essential cookies while using the Platform.

Analytics cookies

We use analytics tools to understand how players navigate the Platform — which pages are visited most, where people drop off, and how long sessions last. This data is aggregated and anonymised. It helps us fix issues and improve the experience for all players.

Preference cookies

These remember your in-Platform preferences such as your last visited game category, notification settings and display preferences.

Managing cookies

Most browsers allow you to view, block or delete cookies through the browser settings menu. Blocking essential cookies will affect your ability to use the Platform normally. Blocking analytics or preference cookies will not prevent you from accessing games or placing bets.

6 Sharing Your Data

We do not sell, rent or trade your personal information to third parties. There are limited situations where we share data with external parties, and each of these is described below.

• Payment providers: JazzCash, Easypaisa, Raast, banks and card processors receive the payment data necessary to complete your transactions. They handle this data under their own privacy policies.
• Identity verification services: If you are asked to complete enhanced verification, a trusted third-party verification service may process your submitted documents on our behalf.
• Technology and infrastructure providers: Companies that provide hosting, security, analytics or customer support tools may process certain data as part of delivering those services. These providers are bound by data processing agreements and may not use your data for their own purposes.
• Legal obligations: We may disclose data if required to do so by a valid legal process, court order or other binding obligation. We will only disclose the minimum data necessary to comply.
• Business transfers: In the unlikely event of a merger, acquisition or transfer of assets, player data may transfer to a successor entity under the same privacy commitments.

In every case, we share only what is necessary. We do not share your data with advertisers or marketing companies.

7 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards to handle any outstanding queries, disputes or obligations.

• Active accounts: All account and transaction data is retained for the duration of your account.
• Closed accounts: After account closure, we retain certain data — particularly transaction records and identity verification documents — for a period necessary to meet our legal and compliance obligations.
• Support communications: Chat logs and email records are retained for a standard period to allow us to reference past interactions in case of follow-up queries.
• Anonymised analytics data: Aggregated, anonymised usage data may be retained indefinitely as it cannot be linked back to any individual.

When data is no longer needed and retention obligations have been met, it is securely deleted or anonymised.

8 Your Rights Over Your Data

You have the right to know what personal data 3patti blue holds about you, and to take action on it. The following rights apply to your account.

• Access: You can request a summary of the personal data we hold about you. Contact our support team and we will provide this within a reasonable timeframe.
• Correction: If any of your personal details are inaccurate or out of date, you can update them through your account settings or by contacting support.
• Deletion: You may request that we delete your personal data. We will action this where we are not required to retain the data for legal, compliance or fraud-prevention reasons.
• Restriction: You can ask us to limit how we use your data in certain circumstances, for example if you believe data we hold is inaccurate while we verify it.
• Objection to marketing: If you receive promotional messages from 3patti blue and no longer wish to, you can opt out at any time by contacting support or adjusting your account notification preferences.
• Data portability: You may request a copy of certain data you have provided to us in a structured, commonly used format.

To exercise any of these rights, contact us at support@3pattiblue.vu. We will acknowledge your request promptly and respond within a reasonable period. We may need to verify your identity before actioning a data request to ensure we are speaking with the genuine account holder.

9 Security

Protecting your data is something we take seriously. 3patti blue applies a range of technical and organisational measures to keep your personal information and account secure.

• Encryption: Data transmitted between your device and the Platform is encrypted using industry-standard TLS (Transport Layer Security). This means your login credentials, payment details and account information travel securely.
• Access controls: Only authorised personnel with a legitimate need have access to personal data. Access is logged and reviewed regularly.
• Secure storage: Personal data is stored on secured servers with appropriate access restrictions, firewalls and monitoring in place.
• Fraud monitoring: We continuously monitor account activity for signs of unauthorised access or unusual transaction patterns.
• Password security: Account passwords are stored using strong one-way hashing. We cannot see your password — if you forget it, it must be reset rather than retrieved.

While we apply strong security measures, no system is completely immune to risk. You also play a part in keeping your account secure — use a strong, unique password for your 3patti blue account and do not share your login with anyone.

10 Children's Privacy

3patti blue is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. The registration process requires confirmation of age and we verify this where required.

If we become aware that an account has been created by or for a person under 18, the account will be closed immediately, any funds will be handled in accordance with our Terms and Conditions, and all associated personal data will be deleted.

If you are a parent or guardian and believe that a minor has registered on 3patti blue, please contact us at support@3pattiblue.vu without delay and we will address the matter promptly.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the way we operate, new features we introduce, updated payment methods or changes in our obligations. When we make significant changes, we will update the "Last updated" date at the top of this page.

Where a change materially affects how we use your personal data, we will notify you through your registered contact details or via a prominent notice on the Platform before the change takes effect.

Your continued use of 3patti blue after any update to this policy means you accept the revised version. If you do not agree with the updated policy, you may request account closure and we will handle your data as described in Section 7.

We recommend reviewing this page periodically so you are always informed about how your data is handled.

12 Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or the way your personal data is handled, please get in touch with our team. We take privacy queries seriously and will respond as quickly as possible.

• Email: support@3pattiblue.vu
• Live chat: Available inside your account once you are logged in — typically the fastest way to reach us for any account or data query

When sending a privacy-related request by email, please include your registered mobile number and a brief description of your request so we can locate your account and respond accurately. We will never ask for your password or payment PIN in any communication.